Frequently Asked Questions
About Accounts
What are the requirements to open a wallet?
I forgot my login password
How do I change my login password?
I didn’t receive the account opening link email
My address changed. Do I need to update it?
What is Two-Factor Authentication (2FA)?
How do I close my account?
What is an ID selfie?
How long does identity verification take?
Deposits
What are the deposit fees?
I deposited but it doesn’t show in my wallet
Which credit cards are accepted?
I can’t deposit with my credit card
Withdrawals
About bank account information for withdrawals
How do I add a bank account?
I submitted a withdrawal request but the funds have not arrived.
Payments & Transfers
What is a payment password?
I want to change my payment password.
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